Refund policy

Return & Refund Policy

The Pretty & Paid Collective

At The Pretty & Paid Collective, we want you to love your purchase. Because our items are made-to-order, please review the policy below before purchasing.

Returns

Due to the custom and made-to-order nature of our products, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Color preference

  • Buyer’s remorse

Please review sizing charts carefully before ordering.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, misprinted, or incorrect, we will gladly make it right.

You must contact us within 7 days of delivery and provide:

  1. Order number

  2. Clear photos of the item and issue

  3. Description of the problem

Once verified, we will offer either:

  • A replacement at no cost
    or

  • A full refund

Order Cancellations

Orders can be canceled within 2 hours of purchase. After production begins, cancellations are no longer possible.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank.

Shipping Issues

We are not responsible for delays caused by carriers. However, if your package is marked delivered but not received, please contact the carrier first and then reach out to us for assistance.

Contact Us

For any return or refund questions, contact:
theprettyandpaidcollective@gmail.com